Windows Server deployment

Deploy HelpChat Server 13 on Windows Server. Windows Server 2008 through Windows Server 2025 are supported.

Info

For best performance, use Windows Server 2016 or later.

1. Installation

Download the installer HelpChat_Server_Setup_<version>.exe from the website, double-click it to run the setup wizard, and follow the prompts to finish the installation.

2. Run mode configuration

Edit the configuration file config\helpchatsvr.ini and find the [runtime] section:

Value	Mode	Description
run_mode = 0	Office mode	Uses the db_office database, built around the department structure
run_mode = 1	Operations mode	Uses the db_market database, open registration + friend relationships

3. Database configuration (optional)

SQLite is used by default and works out of the box, with no database software to install. To switch to another database, edit the [database] section in config\helpchatsvr.ini:

confighelpchatsvr.ini

[database]
type      = sqlite / mysql / postgres / sqlserver
host      = database host
port      = database port
user      = database username
password  = database password
db_office = office database name (used when run_mode=0)
db_market = operations database name (used when run_mode=1)

Note

For any database other than SQLite, create an empty database manually first:

sql

-- Office mode
CREATE DATABASE helpchat_office CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

-- Operations mode
CREATE DATABASE helpchat_market CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

Restart the service after changing the configuration.

4. Default ports

Port	Service	Setting
6800	Login service (Login)	login_port
6866	Kernel service (Kernel)	kernel_port
6888	Storage service (Storage)	storage_port
6816	Forum / knowledge base (HelpPost)	helppost_port
6898	Remote desktop relay (Repeater)	repeater_port
6980	Admin console (Manager)	manager_port

Make sure Windows Firewall allows the ports above. Set helppost_port or repeater_port to 0 to disable that service.

5. Admin console

Open in a browser

http://server-IP:6980

Sign in with the default account

text

Username: admin
Password: helpchat

Security

Change the default administrator password right after signing in.