Company forum / knowledge base

Since 12.5.0, HelpChat includes a company forum / knowledge base module with single sign-on. Every HelpChat account can sign in to the forum and post directly.

1. Forum service port

The forum service uses port 6816 by default, set by helppost_port. If you do not need the forum, set it to 0 in config/helpchatsvr.ini to disable it.

config/helpchatsvr.ini

[port]
helppost_port = 6816    ; set to 0 to disable the forum service

2. Set the forum administrator

In the web admin console, open the "Forum / knowledge base" settings page and enter the UID of the chosen account in the "Admin account UID" field.

Tip

How do I find an account's UID?In the user list of the admin console, double-click a user's row. The UID is shown in the user profile window that opens.

After setting the administrator UID, restart the server for the setting to take effect.

3. Forum administration

Once this is set, when the administrator account signs in to the forum, an "Admin" option appears in the menu. It opens the forum back end for managing boards, posts and more.

4. Single sign-on

The forum has single sign-on built in. HelpChat accounts need no separate registration: clicking the forum entry in the client signs the user in automatically, ready to post.