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Enterprise mode

HelpChat enterprise mode is for internal company communication. All accounts are created and managed centrally by the administrator in the admin console.

1. About this mode

Enterprise mode is the default HelpChat run mode, intended for internal office communication. The administrator creates, assigns and manages accounts and the organization structure in the web admin console, and employees sign in to the client with the accounts assigned to them.

2. Enable enterprise mode

Change the run mode in the configuration file config/helpchatsvr.ini:

Info

Set run_mode in the [runtime] section to 0 (office mode, the default). The service then uses the db_office database. Restart the service for the change to take effect.