Recommended HelpChat server configuration
Recommended software and hardware for the server, and system requirements for installing the client.
1. Recommended software environment
Windows server operating systems
Windows Server 2012 / 2016 / 2019 / 2022
Linux server operating systems
Ubuntu Server 16/18/20/22 LTS, Kylin Server V10, CentOS 7.x / 8.x, Raspberry Pi 64-bit
Important
Use a Server edition of Windows or Linux for the best stability and file transfer speed. Desktop systems such as Windows 7/8/10/11 or Ubuntu Desktop are not recommended as servers.
2. Hardware / cloud server configuration
Minimum hardware
| Component | Requirement |
|---|---|
| CPU | 2 cores or more |
| Memory | 2 GB or more |
| Disk | 7200 RPM, 5 GB or more (256 GB recommended if the cloud drive is enabled), NTFS partition |
| Bandwidth | Dedicated public bandwidth of 1 Mbps or more (500 to 1500 concurrent users); no requirement on the LAN |
| Graphics card | No requirement |
Recommended hardware
| Component | Requirement |
|---|---|
| CPU | 4 cores or more |
| Memory | 8 GB or more |
| Disk | NVMe / SSD, 512 GB (2 TB recommended if the cloud drive is enabled), NTFS partition |
| Bandwidth | Dedicated public bandwidth of 10 to 100 Mbps (2000 to 4500 concurrent users); no requirement on the LAN |
| Graphics card | No requirement |
Client system requirements
| Platform | Requirement |
|---|---|
| Windows | Windows 7/8/10/11 (32-bit or 64-bit), Windows Server 2012+ |
| Linux | Ubuntu Desktop, Fedora, CentOS, UOS, Deepin, Kylin and other desktop systems |
| macOS | 10.12 or later |
| iPhone / iPad | iOS 15.0 or later |
| Android | Android 9.0 or later |
Info
To deploy on other Linux distributions or Chinese domestic server systems, please contact us.