Getting started

A complete walkthrough from installing the server to logging in on a client.

1. Install the server

First check Recommended hardware to make sure the server meets the requirements, then download the HelpChat Server installer from the website and install it.

2. Choose an operations mode

Enterprise mode

Department structure mode, where employees can see each other by default. Suits internal communication in companies, schools and government offices.

Customer service mode

Users register their own accounts and must add each other as contacts to see each other. Newly registered users are assigned to customer service agents automatically. Suits external customer service.

3. Create departments and accounts

After installation, you can manage departments and accounts in either of two ways:

Option 1: Desktop management

Create the department tree and user accounts directly in the server management interface.

Option 2: Web remote management

Open the web admin console

In a browser, go to http://server-IP:6980

Log in with the default account

text

Username: admin
Password: helpchat

Create departments and accounts

After logging in, you can manage departments, accounts and other settings in the web interface.

Security note

Change the default admin password immediately after logging in.

Install the client

Download the client installer for your platform from the website and install it.

Set the server address

On the client login screen, enter the IP address of the computer running the server.

Log in with your account and password

5. Cannot log in? Troubleshooting

No.	Check	Description
1	Firewall	Make sure the server firewall allows TCP ports 6800, 6866 and 6888
2	Background services	Check that the Windows services whose names start with HelpChat_ are running
3	Version compatibility	The server and clients must use the same major version (for example, both 12.x)
4	Contact support	If none of the above solves the problem, contact us for help