Channel center
HelpChat lets you configure channels that bring your organization's other systems into the client, with support for single sign-on and similar integrations.
1. What a channel is
A channel is a web page entry embedded in the client. Clicking it opens the configured URL inside the client. Use channels to integrate internal systems such as OA, CRM or a knowledge base, with single sign-on and one shared entry point.
2. Configure channels
Open the channel configuration page in the web admin console to add, edit and manage channels. Each channel has these settings:
Channel name, channel URL, channel icon, and the parameters and switches to include.
3. URL parameters
When a channel is clicked, the client sends the following parameters to the URL by GET or POST (each one can be turned on or off in the configuration):
| Parameter | Description |
|---|---|
| UID | The account's UID in the help_user table |
| Username | The account name the user signs in with |
| Password | The MD5 hash of the password |
| theme | Included by default. Shows whether the client is using the dark or light theme, so the page can use matching colors |
4. Relative URLs
If a channel URL starts with : or /, the client automatically prefixes it with the server address set at sign-in. For example:
Channel URL: :6816/home
Server address: 192.168.111.76
Opened URL: http://192.168.111.76:6816/homeTip
5. Channel icons
Channel icon files must be in the public/channel/ directory on the server, in .png format. When configuring a channel, choose the icon file from the drop-down list.
6. Example pages
The server's public/channel/example/ directory contains basic post.php and get.php example pages. They show how to receive each parameter sent by the client and how to switch between dark and light page colors based on the theme parameter.
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