Delete your HelpChat account

Where the account is kept

The account you sign in with in the HelpChat app is stored on the HelpChat Server that your organization runs. It is not stored on helpchat.com, and we cannot view or delete it.

How to delete it

1. Ask the administrator of your organization's HelpChat server to delete your account, and tell them the account name.
2. The administrator deletes the account in the management console of the server.
3. In the app, open the menu on the Settings screen and choose Logout.
4. On the sign-in screen, open the list of saved accounts and choose "Remove current account". This removes the saved account from your phone.

What happens to your data

Once the administrator has deleted the account, it can no longer sign in.

Your messages and files are stored on your organization's server. Your organization decides whether they are deleted with the account and how long they are kept; ask the administrator.

Crash reports that the Android app sends to helpchat.com are not linked to an account and are deleted after 90 days.

helpchat.com account

The email account used to buy a license on helpchat.com is separate from the app account. To delete it, write to: support@helpchat.com